Reservation Sales Agreement

Article 1 – Parties

1.1. Intermediary Service Provider (Platform)

1.2. Member (User)

The person who makes a reservation or event registration through the application.

(Name and surname, contact details, and invoice details are as registered in the system.)

Article 2 – Subject of the Agreement

The subject of this Agreement is to determine the rights and obligations of the parties, pursuant to Law No. 6502 on the Protection of the Consumer and the Distance Contracts Regulation, regarding the sale and performance of the court reservation and/or tournament or event participation service that the Member orders electronically through the Speetz mobile application and whose qualities and sale price are set out below.

In court rental transactions, Speetz has the capacity of "Intermediary Service Provider" under Law No. 6563 and is the platform that brings the Member and the Operator together.

The Member accepts and declares that they have been informed of the basic qualities of the service subject to sale, the sale price, the payment method, the conditions of performance, all other preliminary information relating to the service, and the exception to the right of withdrawal; that they confirmed this preliminary information electronically and then completed the reservation or registration; and that they accept this Agreement. The preliminary information and the invoice or receipt in the Speetz application are integral parts of this Agreement. The Member is deemed to have accepted all terms of this Agreement at the moment the order (reservation) is placed.

The type and kind of the service, its date and time, the facility where it will take place, and the sale price including all taxes are as stated on the service page in the application and in the order summary, which is deemed an integral part of this Agreement. The preliminary information and the provisions of this Agreement are sent to the email address the Member has notified to the Platform, and that email also contains the order summary together with confirmation that the order has been received.

Article 3 – Payment of the Service Fee

3.1.

In order for the Member to pay by credit card or with in-app digital balance (Speetz Coin), the payment steps must be completed in full. Where the "Pay at Venue" option is offered, the Member pays the intermediary platform fee through the application and pays the remaining facility fee directly to the Operator at whose premises the service will be performed.

3.2.

Payment may be made by credit card in a single charge, or as a deferred payment split into a number of installments that may be set under a campaign. In installment transactions, the relevant provisions of the agreement concluded between the Member and the Bank apply.

3.3.

Because deferred sales are made only with credit cards belonging to the Bank, the Member accepts, declares, and undertakes that they will separately confirm the applicable interest rates and default interest with the Bank.

3.4.

Where a refund becomes due for an installment or single-charge payment, crediting that refund to the card used for the transaction depends entirely on the Bank's processes. Speetz may, at its discretion, credit refunds first and immediately as Speetz Coin (in-app balance) to the Member's account.

Article 4 – Details and Fee of the Service

The type of service (Court Reservation / Tournament Registration), date, time, facility or operator information, and the total fee including all taxes are as follows (generated automatically by the system):

Article 5 – Exception to the Right of Withdrawal and Cancellation

5.1.

Because the service under this Agreement must be performed on a specific date or within a specific period and is for entertainment and leisure, the Member has no right of withdrawal pursuant to Article 15(1)(c) of the Distance Contracts Regulation.

5.2.

Although there is no right of withdrawal, under Speetz platform rules the Member may request cancellation at least 24 (twenty-four) hours before the reservation or event time. No fee is refunded in any case where cancellation is made with less than 24 hours remaining, or where the Member fails to attend the service without excuse (no-show).

5.3.

If the Operator (the facility) has stricter time rules that it has set itself and notified to the Member through the application, including non-cancellable time slots, those rules apply with priority.

5.4.

For reservations made with the "Pay at Venue" option, amounts collected in advance by Speetz as the intermediary service fee are not refunded even if the reservation is cancelled.

Article 6 – General Provisions and Performance

6.1.

The Member declares that they have read and understood the basic qualities, sale price, and payment method of the service and the preliminary information on performance, and that they have given the required confirmation electronically.

6.2.

The service is performed when the Member is present at the facility at the date and time stated in the agreement and/or participates in the tournament. If the Member is not at the facility at the reservation time, arrives late, or misses the tournament time (no-show), the other party shall be deemed to have performed its obligation in full. No refund request arising from late, partial, or non-use of the service is accepted. The Member must comply with facility rules, tournament rules, and general rules of conduct. If the Member is removed from the facility or disqualified from the tournament because of a rule violation, no fee is refunded.

6.3.

Performance of the service is conditional on the Member approving this Agreement and on the service fee having been paid. If the product or service fee is not paid, or is cancelled in the Bank's records, for any reason, the other party is released from the obligation to perform the service.

6.4.

The Operator (the facility) is obliged to make the court available to the Member at the committed time. Speetz is not responsible if the service cannot be provided because of a facility-related disruption, a double booking, or force majeure. Because Speetz acts as an intermediary, it cannot be held liable, financially or otherwise, for faults originating from the facility.

6.5.

The Member accepts that, when attending the relevant facility to use the service, they will comply with the general safety, operating, and conduct rules of the facility and/or the tournament. The service provider has no liability for accidents, injuries, or loss of or damage to the Member's belongings that may occur while the facility is in use. No fee is refunded if the Member is removed from the facility or disqualified from the tournament for conduct contrary to the rules.

Article 7 – Protection of Personal Data and Privacy Policy

7.1.

Speetz may use the information transmitted to it by Members through the Speetz application and website in accordance with the Privacy Policy and the relevant clarification text.

7.2.

It may process this information under Law No. 6698 (KVKK) and retain it in a database. Speetz may also use information such as the Member's identity, address, email address, phone number, IP address, and which parts of the application the Member visited, for statistical evaluation, matchmaking and tournament organization, and announcing campaigns.

7.3.

Unless stated otherwise, the Member consents to Speetz using the contact details they provide for promotion, advertising, sales, and marketing, and to being contacted by SMS, internet, email, telephone, and similar channels. The Member may update data-sharing and commercial-communication preferences at any time through Speetz, or change them by using the contact channels stated in this Agreement. Card details entered on payment pages are not stored on Speetz servers; they are encrypted and processed directly on the payment institution's infrastructure.

Article 8 – Resolution of Disputes

In disputes arising from the application of this Agreement, the Consumer Arbitration Committees at the Member's place of residence or at the place where the transaction was made are authorized up to the monetary limit announced each year by the Ministry of Trade. Above that limit, the Consumer Courts are authorized. For matters that are not consumer transactions, the Istanbul Anadolu Courts and Enforcement Offices are authorized.