Reservation and Cancellation Terms

1. Reservation Terms

1.1. Creating a Reservation

Users can create a court reservation through the Speetz mobile application. Reservations are subject to court availability and must be confirmed in the application.

1.2. Reservation Confirmation

After the reservation is created and payment is completed, you receive a confirmation notice in the application. A reservation is deemed confirmed in the following cases:

• When payment is completed successfully
• When you receive a reservation confirmation notice in the application
• When the reservation appears on your reservation history screen

1.3. Payment Methods

Reservation payments can be made by the following methods:

• Speetz Coin (virtual currency)
• Other payment methods offered in the application

1.4. Reservation Duration

Court reservations are made for specific time intervals (slots). Duration and price are shown clearly on the confirmation screen.

2. Cancellation Terms

2.1. Cancellation by the User

Users may cancel their reservations under the following conditions:

• Cancellation must be made at least 24 hours before the reservation start time (this period may vary according to the facility's policy).
• Cancellations can be made only through the application.
• A reservation that has started cannot be cancelled.

Important: The cancellation period may differ according to each facility's own policy. Check the facility's cancellation conditions before creating a reservation.

2.2. Refund Conditions

When a reservation is cancelled within the permitted period:

• If payment was made with Speetz Coin, the full amount is refunded to your Speetz Coin balance.
• The refund is made automatically by the system as soon as the cancellation is confirmed.
• The refunded amount appears in your Speetz Coin transaction history.

2.3. Late Cancellation

If a reservation is to be cancelled later than the required period:

• The cancellation may not be accepted.
• No refund is made.
• The full reservation fee is deemed collected.

2.4. Cancellation by the Facility

The facility owner may cancel the reservation in exceptional cases:

• The court becomes unusable because of maintenance, repair, or an emergency
• The facility has to be closed unexpectedly
• In such cases, the amount paid by the user is refunded in full.

3. No-Show Policy

If you do not go to the facility at the scheduled time and you have not cancelled the reservation:

• The full reservation fee is deemed collected.
• No refund is made.
• Repeated no-shows may result in restrictions on your future reservations.

4. Reservation Changes

4.1. Changing the Time

If you want to change your reservation time:

• You must cancel your current reservation (subject to the cancellation terms).
• You must then create a new reservation for the time you want.
• Availability for the new time slot cannot be guaranteed.

4.2. Changing the Court

Court changes depend on availability and, in most cases, may require the current reservation to be cancelled and a new reservation to be created for the new court.

5. Split Booking Policy

If you have a reservation created with cost sharing (split booking):

• All participants must accept the invitation sent to them.
• A cancellation request or a rejected invitation by one participant may affect the status of the reservation.
• Refunds for split reservations are calculated automatically by the system according to the payment method used.

6. Dispute Resolution

If there is a dispute about a reservation or a cancellation:

• You can contact our support line at +90 (216) 999 45 36.
• Please provide your reservation number and the relevant details.
• Your request is reviewed and you receive a response within 48 hours at the latest.

7. Force Majeure

If an event treated as force majeure occurs (natural disaster, epidemic, government decision, state of emergency, and similar events):

• Reservations may be cancelled without any penalty.
• Amounts paid are refunded to the user.
• Users are informed through in-app notifications.

8. Contact Information

For any question or support request about reservation and cancellation:

9. Changes to These Terms

These Reservation and Cancellation Terms may be updated at any time. Material changes are announced to users through in-app notifications. Continuing to use the reservation service means that you accept the updated terms.